Privacy Policy

1. Introduction and Scope

Daresne Ltd (“Daresne”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of individuals who interact with our platform and services.

This Privacy Policy explains how we collect, use, share, store, and protect personal data in accordance with:

the UK General Data Protection Regulation (UK GDPR),
the Data Protection Act 2018, and
other applicable data protection laws.

This policy applies to all individuals who interact with Daresne, including students, parents or legal guardians, Tutors, and other users of our platform (“Users”).

This Privacy Policy operates alongside, but separately from, Daresne’s Terms and Conditions and Safeguarding Policy.

1.1 Definitions

For the purposes of this Privacy Policy, the following definitions apply:

“Daresne”, “we”, “us”, or “our” has the meaning given to it in the Introduction and refers to Daresne Ltd, the operator of the Platform and data controller under UK data protection law
“Platform” means Daresne’s website, systems, dashboards, communication tools, and any related services through which tutoring and administrative functions are delivered.
“User” means any individual who accesses or uses the Platform, including students, parents, and legal guardians.
“Student” means a child or adult learner receiving tutoring services through the Platform.
“Parent” or “Legal Guardian” means the individual legally responsible for a Student under the age of 18 and who manages the Student’s account.
“Tutor” means a self-employed, independent contractor who provides tutoring services through the Platform and is not an employee, agent, or representative of Daresne.
“Policy” means this Privacy Policy, as updated from time to time.
“Personal Data” has the meaning given to it under the UK General Data Protection Regulation (UK GDPR), being any information relating to an identified or identifiable individual.
“Special Category Data” means personal data revealing racial or ethnic origin, health information, special educational needs, or other data protected under Article 9 of the UK GDPR, where applicable.
“Processing” has the meaning given under the UK GDPR and includes collecting, storing, using, sharing, or otherwise handling personal data.
“Data Controller” and “Data Processor” have the meanings given under the UK GDPR.
“Safeguarding” refers to measures designed to protect children and vulnerable individuals from harm, abuse, neglect, or exploitation.

2. Who We Are (Data Controller)

For the purposes of data protection law:

Data Controller: Daresne Ltd
Company Number: 16039038
Registered Office: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom

Daresne determines the purposes and means of processing personal data relating to the operation of its platform and services.

3. Roles of Tutors

Tutors engaged through the Daresne platform are self-employed independent contractors.

Where Tutors process personal data in the course of delivering tutoring services (such as a student’s name or limited contact details), they do so as independent data controllers, not as data processors acting on behalf of Daresne.

Daresne limits Tutor access to personal data to what is reasonably necessary for lesson delivery, communication, and safeguarding purposes and contractually requires Tutors to comply with confidentiality, safeguarding, and data protection obligations.

Daresne does not control how Tutors store personal notes, teaching materials, or lesson records on their own systems and is not responsible for Tutors’ independent data handling practices beyond its reasonable control.

4. Legal Bases for Processing

We process personal data only where permitted by law. Our lawful bases include:

4.1 Contractual Necessity (Article 6(1)(b))

Where processing is necessary to provide tutoring services or manage accounts, including:

creating and managing User accounts,
scheduling lessons,
communicating about lessons or payments.

4.2 Legitimate Interests (Article 6(1)(f))

Where processing is necessary for legitimate operational purposes, including:

platform administration,
quality assurance,
safeguarding oversight,
fraud prevention,
service improvement.

We balance these interests against Users’ rights and freedoms.

4.3 Legal Obligation (Article 6(1)(c))

Where required to comply with legal or regulatory obligations, including:

tax and accounting records,
safeguarding reporting,
responding to lawful requests from authorities.

4.4 Consent (Article 6(1)(a))

Where required, including:

marketing communications,
optional data sharing,
special categories of data provided voluntarily.

Consent may be withdrawn at any time.

4.5 Special Category Data (Article 9)

Where parents or Users voluntarily provide information relating to special educational needs or safeguarding matters, such data is processed only where necessary and in accordance with Schedule 1 of the Data Protection Act 2018.

5. Personal Data We Collect

Personal data is collected directly from Users, Parents, Tutors, or through their use of the Platform.

5.1 User Data

Student name (as displayed within the platform)
Parent or guardian name and contact details
Lesson history and scheduling records
Educational information voluntarily provided
Communications sent through approved channels

5.2 Tutor Data

Name, profile photo and contact details
Identity verification information
Country of residence (for time-zone purposes)
Bank or payout details (processed securely and access-restricted)
DBS certificate (where provided)
Lesson completion records
Trial lesson outcomes
Aggregated performance indicators (e.g. attendance, reliability)
Contractual and compliance documentation

Tutors only receive the minimum data necessary to deliver lessons Any additional data is shared only if the parent or User chooses to share it. Daresne remains the Data Controller in respect of data processed through the Platform.

Tutors must comply with:

Data protection laws
Daresne’s Tutor Code of Conduct
Safeguarding requirements

Tutors do not have access to Users’ payment details, billing information, internal risk assessments, or platform-level decision-making data.

5.3 Payment Data

Payment details are processed securely by third-party payment providers (such as Stripe, Paddle, etc.).
Daresne does not store full card or bank details.

5.4 Communications

Records of emails, messages, and operational communications may be retained for safeguarding, dispute resolution, or legal compliance.

6. Communication Platforms and WhatsApp

Where WhatsApp or similar messaging groups are used for lesson coordination or safeguarding purposes, Tutors may have access to limited personal data such as:

the student’s name, and
a parent or guardian’s phone number.

This access arises from the communication channel used and from information voluntarily shared by Users.

Daresne does not provide Tutors with Users’ addresses, schools, or additional personal details unless expressly shared by the User.

6A. Video-Conferencing and Online Lesson Delivery

Daresne delivers online tutoring sessions via Google Meet, a video-conferencing service provided by Google LLC.

Google Meet is an external platform that operates independently of Daresne. When Users access or participate in lessons via Google Meet, Google may process personal data including (but not limited to) names, email addresses, IP addresses, device information, and audio-visual content, in accordance with Google’s own privacy policies and terms of service.

For the purposes of providing video-conferencing services, Google acts as an independent data controller. Daresne does not determine the purposes or means of Google’s processing of personal data within Google Meet and does not accept responsibility or liability for such processing.

Google Meet is used solely for the purpose of delivering online tutoring services. Daresne does not record lessons, monitor communications within Google Meet, or access lesson content unless required by law or safeguarding obligations.

Users acknowledge and accept that participation in online lessons necessarily involves the processing of personal data by Google and agree to be bound by Google’s applicable privacy policies when accessing Google Meet.

Daresne is not responsible for outages, security incidents, or data processing practices arising from Google Meet or Google’s infrastructure.

7. Lesson Recording

Lessons, including trial lessons, are not recorded by default.

Tutors and Users are strictly prohibited from recording lessons, taking screenshots, or capturing audio or video without Daresne’s prior written authorisation and the informed consent of all relevant parties.

If lesson recording is introduced in the future, Users and Tutors will be informed in advance and recordings will be subject to strict safeguards, consent requirements, and data protection obligations.

8. Safeguarding and Reporting

We process personal data where necessary to respond to safeguarding concerns.

Safeguarding data may be shared with:

relevant authorities,
safeguarding professionals,
law enforcement,

where required by law or to protect individuals from harm.

We recognise that children’s personal data requires additional protection and take this into account in how we design and operate our services.

Further details are set out in our Safeguarding Policy.

9. Data Sharing

We may share personal data with:

Tutors (limited to what is necessary for lesson delivery),
Video-conferencing providers used to deliver lessons (e.g. Google Meet)
payment processors,
hosting and IT providers,
legal or regulatory authorities where required,
professional advisers where necessary.

Daresne does not sell, rent, or commercially exploit personal data.

10. International Transfers

Some third-party service providers used by Daresne, including website hosting providers, payment processors, communication tools, analytics services, and plugins, may process personal data outside the United Kingdom.

Where personal data is processed outside the UK, such transfers are carried out in accordance with UK GDPR using appropriate safeguards implemented by the relevant service providers. These safeguards may include adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms recognised under UK data protection law.

Some plugins operate as independent controllers or processors under their own privacy policies.

Daresne seeks, where reasonably practicable, to select service providers that publicly commit to compliance with applicable data protection laws and to maintain appropriate contractual arrangements with such providers in line with their role as data processors.

11. Data Retention

We retain personal data only for as long as necessary:

User records: generally up to 6 years after the end of the relationship
Tutor records: generally up to 6 years after engagement ends
Safeguarding records: retained as required by law or guidance

12. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

access controls,
encryption where appropriate,
restricted internal access,
secure third-party payment processing.

No online system is entirely risk-free. Daresne’s obligations are limited to implementing reasonable and proportionate security measures as required by applicable law.

13. User Rights

Under the UK GDPR, Users have the following rights:

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete personal data.
Right to Erasure: Request the deletion of personal data where it is no longer necessary for processing.
Right to Restrict Processing: Limit the use of your personal data under certain circumstances.
Right to Data Portability: Receive personal data in a structured, commonly used, and machine-readable format.
Right to Object: Object to the processing of personal data for legitimate interests or marketing purposes.
Right to Withdraw Consent: Withdraw consent at any time for processing based on consent.
Right to Lodge a Complaint: File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

Some rights are subject to legal limitations and may not apply in all circumstances. We will respond to valid requests within the timeframes required by applicable data protection law.

Requests to exercise data protection rights should be submitted in writing to privacy@daresne.com.

14. Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on Users, Tutors, or any other individuals, within the meaning of Article 22 of the UK GDPR.

15. Liability and Disclaimer

To the fullest extent permitted by law:

Daresne is not responsible for the independent data handling practices of Tutors acting as separate data controllers.
Daresne is not responsible for the data handling, security practices, or privacy policies of third-party platforms or services, including but not limited to Google Meet, payment processors, or communication tools.
Daresne does not guarantee the accuracy, completeness, or security of data once it is processed outside its reasonable control.
Nothing in this Privacy Policy creates any partnership, agency, fiduciary, or employment relationship between Daresne and Tutors.

Users are responsible for ensuring that the personal data they provide to Daresne is accurate and kept up to date.

Nothing in this policy limits rights that cannot lawfully be excluded.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.

Where changes are material, we will notify Users by updating this page and, where appropriate, by providing notice through our website or platform.

Continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.

17. Complaints and ICO Details

ICO Registration

Daresne Ltd is registered with the Information Commissioner’s Office (ICO), the UK’s official independent authority for data protection, under registration number ZB929862. This confirms our organisation’s commitment, as a data controller, to protecting the privacy of all users, tutors, and third parties in accordance with the UK General Data Protection Regulation (UK GDPR).

If you are dissatisfied with how we handle personal data, you may contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

18. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Daresne Limited
Registered in England and Wales | Company Number: 16039038
Registered Office: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom

Email: contact@daresne.com
WhatsApp: +44 (20) 8144-4482

We respect the privacy of all our Users, Tutors, and third parties and are committed to protecting personal information in accordance with applicable data protection laws and professional standards.

By accessing or using our Platform and services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of personal data as described herein, where such processing is carried out on the lawful bases set out in this Policy.

For information about cookies and tracking technologies used on our website, please refer to our Cookie Policy.