Daresne Limited: User Terms and Conditions (United Kingdom)

Last updated on: 21st January 2025

Welcome to Daresne!

We’re excited to have you here, but before you explore everything Daresne has to offer, please take a moment to review these Terms and Conditions (hereinafter “T&Cs”). By using our website, www.daresne.com (“Our Site”, “Website”, “Platform”), you acknowledge and agree to these Terms and Conditions. They, along with any policies or documents we reference, govern how you can use Our Site and the services we provide.

If you do not accept these Terms and Conditions, we kindly ask you to stop using Our Site immediately.

1. Introduction

1.1 About us: Daresne Limited (“We,” “Our,” or “Us”) is an online tutoring service based in the United Kingdom, offering private one-to-one and group lessons conducted virtually. Our mission is to provide high-quality educational support to students across the UK through experienced, checked tutors.

1.2 General Cost: There is no charge for accessing our website’s public content. Registration on our platform, whether for students, parents/legal guardians, tutors, affiliates, or partners, is completely free of charge.

1.3 Contractual Agreement: By accessing and/or using our services, you (“You,” “Your,” “User,” or “Student”) agree to be bound by these Terms and Conditions. These Terms constitute a legally binding agreement between you and Daresne. If you do not agree with any part of these Terms, you must not use our services.

1.4 Updates to the Terms and Conditions: We may update or amend these Terms at any time to reflect changes in our services, legal obligations, or business requirements. You will be notified of significant updates via email or through our website. Where possible, we will give you a notice of at least 30 calendar days before allowing the updated Terms and Conditions to come into effect. Continued use of our services after any such update constitutes acceptance of the updated T&Cs.

2. Definitions and Interpretations

For the purposes of these Terms and Conditions:

“Website or Platform” refers to daresne.com and any associated subdomains, accessible at https://daresne.com, including all its features, tools, and functionalities.

“Lesson Credit” refers to prepaid lesson hours purchased by the student for tutoring services.

“User” refers to any individual who accesses, registers for, or utilises the services provided by Daresne, including but not limited to parents, legal guardians, students, and individuals acting on behalf of minors. A “User” may also encompass those who engage with Daresne’s platform for the purpose of purchasing memberships, booking tutoring services, or utilising any other related offerings.

“Tutor” refers to the independent contractor providing the tutoring services.

“Parent/Guardian” refers to the legal guardian responsible for managing the account and payments on behalf of a student under 18 years of age.

“Services” refers to the online tutoring lessons, resources, and related offerings provided by Daresne.

“DBS Check” refers to the Disclosure and Barring Service check conducted to ensure the tutor is suitable to work with children or vulnerable individuals.

“GDPR” refers to the General Data Protection Regulation as implemented by the Data Protection Act 2018 in the UK.

“Content” includes all materials on the Website, such as text, logos, images, designs, user interfaces, and features owned by or lawfully licensed to Daresne.

“Account” A User profile created and managed by Daresne for accessing services, communicating, and performing actions related to lessons.

3. Access to the Website, Use of Our Services and Availability

3.1 Daresne shall make the website available 24 hours a day, 7 days a week, 365 days a year, except during scheduled maintenance or circumstances beyond Daresne’s reasonable control.

3.2 The Website and its services are provided on an “as is” and “as available” basis. Daresne strives to ensure continuous functionality and compatibility; however, we do not guarantee that the Website will be free from downtime, errors, or interruptions, as certain factors beyond our control (e.g., maintenance, internet service disruptions, or unforeseen technical issues) may occasionally impact availability. Additionally, we cannot guarantee compatibility with all electronic devices, browsers, or access from all countries.

3.3 We reserve the right to suspend partial or full access to the Website temporarily for maintenance, updates, or unforeseen technical issues. Wherever possible, we will notify users in advance of planned maintenance.

3.4 To ensure safety and reliability, Daresne employs robust security measures, including SSL encryption, advanced threat protection, a Content Delivery Network (CDN) for optimised access, and geo-blocking to restrict access from specific regions.

3.5 Users are responsible for ensuring their device and internet connection meet the technical requirements to access the Website and its features, including screen sharing, the digital whiteboard, and other tools. This includes maintaining a stable internet connection, using an updated and compatible device with necessary software updates (e.g., laptop, tablet, or smartphone), and ensuring supported browsers are utilised to access online lessons.

3.6 All content available on Daresne’s platform, including but not limited to logos, images, text, paragraphs, ideas, designs, user interface elements, and features (collectively referred to as “Content”), is either the exclusive property of Daresne or has been lawfully acquired through commercial licences or similar agreements permitting its reproduction and distribution. Where applicable and required, Daresne will provide appropriate credit to the original copyright owner.

3.7 The platform may, during its early development stages or thereafter, integrate plugins, third-party code, or external software to enhance its functionality and performance. The intellectual property rights for such plugins or third-party code remain with their respective owners, and their use on Daresne’s platform is in compliance with the licensing terms provided by the respective owners.

3.8 Users are strictly prohibited from copying, reproducing, distributing, or using any part of Daresne’s platform without prior written authorisation. This includes the website design, user interface, and portals. Such actions infringe Daresne’s copyright and intellectual property rights and may result in legal action, agreement termination, and claims for damages. All platform content is protected under copyright and intellectual property laws, and unauthorised use is not permitted.

4. User Account Registration and Security

4.1 Account creation on Daresne’s platform is free of charge. Users are not permitted to independently register accounts. Daresne retains exclusive rights to:

Create, manage, and oversee all accounts on the platform.
Suspend or restrict accounts, in part or in full, on a temporary or permanent basis.
Terminate accounts at its sole discretion.

4.2 Users must provide accurate and up-to-date information when requesting account registration. Any changes to personal or billing details must be promptly reported to Daresne by contacting membership@daresne.com or our Customer Care WhatsApp Number +44 (20) 8144-4482.

4.3 By requesting registration, the User agrees to provide a valid, secure, and private email address. This address will be used for account creation, communication, and delivery of essential information.

4.4 The User consents to receiving communications from Daresne at the provided email address, which may include:

Updates related to services.
Billing enquiries and invoices.
Notifications about changes to Terms and Conditions.
Other information necessary for service provision.

4.5 Marketing communications will only be sent to Users who explicitly opt in. Users may unsubscribe at any time by clicking the “Unsubscribe” link in marketing emails or contacting Customer Care to request removal.

4.6 Daresne will take reasonable measures to protect Users’ email information but is not responsible for unauthorised access due to the User’s failure to secure their email account.

4.7 Users may be required to provide a phone number for urgent communication, such as:

Tutor illness or inability to attend a lesson.
Tutor delays due to unforeseen circumstances.
Urgent updates regarding lesson schedules or cancellations.

4.8 Daresne may use the provided phone number to create monitored communication groups for sharing updates related to lessons. Users may opt out of phone-based communication by notifying Daresne, though this may affect the efficiency of urgent updates.

4.9 Account registration approval is at Daresne’s sole discretion. Submission of a registration request does not guarantee approval. Decisions are final and made in accordance with internal policies.

4.10 Users whose accounts have been previously terminated by Daresne are prohibited from re-registering. Any such attempts will be declined.

4.11 Users may not create or use multiple accounts to circumvent restrictions or engage in prohibited activities. Daresne reserves the right to take appropriate action, including denying access to its platform.

4.12 A single account may be used to book lessons for siblings. The account holder is responsible for ensuring compliance with all policies.

4.13 Users must safeguard their login credentials and avoid sharing them with unauthorised individuals. Any activity on an account will be deemed authorised by the account holder.

4.14 Daresne will not reverse actions taken from an account if security breaches result from User negligence, such as sharing login details or using unsecured devices.

4.15 Users must verify they are accessing Daresne’s official website at https://daresne.com/login. Communications should only originate from official Daresne channels, such as:

Emails ending in @daresne.com.
The User’s assigned Education Advisor
Verified WhatsApp Customer Care number +44 (20) 8144-4482.

4.16 Daresne, along with its related members, partners, employees, directors, and all authorised representatives, will never request account passwords or credentials. Users must ensure the confidentiality of their login details.

4.17 If a security breach is suspected, Users must notify Daresne immediately at membership@daresne.com or via the official Customer Care WhatsApp number. Identity verification may be required to process such requests through the official Customer Care WhatsApp number at +44 (20) 8144-4482. Failure to provide satisfactory evidence of the User’s identity may result in delays in addressing such concerns or, in some cases, the rejection of the User’s request.

5. User Responsibilities

5.1 Users must be at least 18 years old to register or enter into an agreement with Daresne. Parents or legal guardians must register on behalf of minors, confirm acceptance, and ensure compliance with these Terms. Minors may use the platform only with parental or guardian consent, and the parent or guardian assumes full responsibility for the minor’s compliance and safety by monitoring participation in tutoring sessions or communication groups and adherence to these Terms while using the platform.

5.2 It is the User’s responsibility to regularly check the email address provided during registration, ideally every couple of days, to ensure they receive and read all communications and updates from Daresne. We will primarily use this email address for correspondence; however, in urgent cases, we may contact you via the phone number provided. Daresne will not be held responsible for any missed updates or disruptions caused by the user’s failure to monitor their approved communication channels.

5.3 Users must treat tutors, staff, and all other individuals using the platform with respect, courtesy, and professionalism at all times. Any form of harassment, discrimination, bullying, or abusive behaviour, whether verbal, written, or otherwise, is strictly prohibited. Daresne fosters an inclusive environment and reserves the right to take immediate and appropriate action, including but not limited to account suspension or termination, in response to such conduct. By using the platform, users agree to uphold a positive and respectful environment for all participants.

5.4 Users are strictly prohibited from:

Using stolen or unauthorised payment methods to access services.
Attempting to reverse engineer, copy, or replicate any part of the platform.
Engaging in activities that disrupt the normal functioning of the platform, including introducing harmful code or hacking.
Transferring or selling access to their account without prior written consent from Daresne.

5.5 Users are solely responsible for all actions and transactions conducted through their accounts, including booking or rescheduling lessons, managing Lesson Credits, providing Tutor feedback, and submitting Lesson Credit purchase requests. This accountability applies regardless of whether such actions were carried out by the account holder or someone else using their credentials, with or without consent.

5.6 Users acknowledge that Daresne does not guarantee specific academic outcomes, as these depend on various factors, including, but not limited to, the number of lessons taken per week, the initial knowledge gap or starting level of the student, the student’s level of engagement and participation during lessons, and whether the student actively asks questions and seeks clarification when needed. Daresne provides effective and professional tutoring services designed to support learning and improvement; however, ultimate academic success relies on the individual’s effort, consistency, and commitment to their studies.

5.7 Users are strictly prohibited from using the Website to engage directly with other users outside the Daresne platform. For the avoidance of doubt, users must not promote, advertise, or solicit opportunities, services, or products from any company or organisation other than Daresne while using the Website and all its approved channels.

5.8 Users are responsible for exercising their own judgement regarding the accuracy and reliability of information provided on the Website. Daresne makes considerable efforts to check and ensure the accuracy of information shared on the platform, but we cannot and do not guarantee that all content is complete, accurate, or up-to-date.

5.9 Users are encouraged to independently verify a tutor’s self-declared certifications, accreditations, degrees, qualifications, and other relevant details before making any decisions based on this information. However, users can rest assured that all tutors on the Daresne platform undergo rigorous screening as part of our onboarding process. A valid, legal, active, and accurate Enhanced DBS check—or its international legal equivalent—is a mandatory requirement before we even consider verifying a tutor’s profile. No tutor or third party is permitted to tutor students through Daresne without meeting this vital standard. Daresne takes every reasonable measure to ensure the quality and reliability of tutor profiles, but users are advised to exercise discretion when evaluating other self-declared information provided by tutors.

5.10 Tutors operate on a self-employed basis and are not employees, agents, or representatives of Daresne. All payments for services must be made exclusively through Daresne’s approved payment channels. Direct payments or compensation to Tutors are strictly prohibited. Users acknowledge that any attempt to bypass Daresne’s payment methods may expose Users to financial risks, including the loss of funds, the inability to resolve disputes, and the potential termination of services. Daresne does not accept liability for any consequences resulting from non-compliance with this clause. By using the platform, users agree to adhere to this policy and accept full responsibility for any risks associated with unauthorised payment practices.

5.11 To maintain the security and reliability of transactions, users are responsible for ensuring that all payments due are completed in a timely and accurate manner. Daresne reserves the right to investigate any reported instances of unauthorised payments or non-compliance with our payment policies. Where necessary, we may take appropriate actions, including suspending or terminating user accounts, initiating debt recovery procedures, and applying reasonable administrative charges. Users acknowledge that adherence to our payment terms is essential for ensuring the smooth operation of the platform and the continued delivery of services.

5.12 Users agree to report any technical issues, inappropriate conduct, or suspected breaches of these terms promptly (within 72 hours) to Daresne. Reports should be made in good faith, and users agree to provide sufficient detail to enable the issue to be addressed effectively.

5.13 Users are responsible for ensuring that sufficient funds are available in their designated bank account or card before the renewal date of their membership, as well as for any additional one-off purchases, such as Lesson Credits or other services. This helps ensure that our payment processors can complete transactions smoothly without interruptions. If payment cannot be processed due to insufficient funds, it may result in delays or disruptions to your access to services. We kindly remind users to keep their payment methods up to date and ensure funds are available to avoid any inconvenience.

5.14 Daresne is committed to ensuring the safety of all users on our platform and takes appropriate measures to monitor communications in line with safeguarding best practices. However, real-time monitoring of every interaction may sometimes be limited due to the volume of activity and operational constraints. Monitoring of written or voice communications will only take place if conducted through approved Daresne channels. Communications outside these approved channels, including but not limited to third-party applications, pseudonyms, or other indirect forms of interaction, are not monitored. Users understand that conducting unauthorised communications outside of Daresne’s platform may compromise safeguarding standards and constitute a breach of these Terms and Conditions.

5.15 Users agree to use the Daresne platform and all approved communication channels exclusively for lawful purposes and in full compliance with these terms and all applicable laws and regulations. Any misuse of the platform, including but not limited to fraudulent activities, unauthorised access, or actions that disrupt or interfere with the services provided, may result in the immediate suspension or termination of the user’s account. Where appropriate, such conduct may also be reported to the relevant authorities. By using the platform, users acknowledge and accept these conditions and agree to act responsibly at all times.

5.16 The User expressly acknowledges and agrees that the following content is prohibited on the Daresne Platform:

Hateful or Discriminatory Content: This includes any content that promotes or incites hatred, discrimination, or violence based on race, ethnicity, religion, nationality, gender, sexual orientation, disability, or any other protected characteristic.
Offensive or Abusive Content: This includes content that is obscene, vulgar, insulting, threatening, harassing, or otherwise abusive towards other Users, Tutors, or any third party.
Harmful Content: This includes content that may harm, exploit, or endanger children or young people, or that violates human dignity or other legally protected interests.
Illegal or Harmful Activities: This includes content that promotes or encourages illegal activities, such as fraud, cybercrime, or the promotion of harmful substances.
Copyright Infringement: This includes any content that infringes on the intellectual property rights of others, such as copyrighted materials, without proper authorisation.
Security Risks: This includes content that poses a security risk to the Platform or its users, such as viruses, malware, or phishing attempts.
Spam and Unsolicited Communications: This includes unsolicited advertising, junk mail, spam messages, and any other form of unsolicited communication sent to other Users, Tutors, or third parties.

6. Payment Policies

6.1 The standard lesson rate is the rate we charge for one-off credit purchases and/or bulk lesson credits that do not require a membership on our platform. In some instances, the standard lesson rate may be subject to negotiation if a user opts to purchase a lesson package comprising no fewer than sixteen lessons. Daresne reserves the sole discretion to offer such discounts on a case-by-case basis. Purchasing sixteen or more lesson credits does not entitle the user or any involved party to any automatic or guaranteed discount.

6.2 Users who opt for a Daresne membership benefit from discounted lesson rates. These rates are generally more affordable than the standard rates applicable to one-off credit purchases and are designed to support consistent progress and academic success by enabling regular tutoring sessions. Membership terms and benefits are outlined in the relevant agreement, and users acknowledge that choosing a membership can help them better plan and budget for their educational needs. Users acknowledge and agree that these discounted rates are exclusively contingent on the full completion of the membership term as agreed at the time of subscription.

6.3 By subscribing to a membership, users accept these terms and acknowledge that discounted rates are provided to encourage long-term commitment. If a membership is cancelled, not completed, or terminated early, users will lose the benefit of the discounted rates. Daresne reserves the right to charge standard rates for any completed lessons and require immediate payment of any outstanding balance. Users understand that discounted rates depend on fulfilling the agreed membership terms.

6.4 Daresne accepts payments through secure online payment processors, such as Stripe, and other reputable merchant accounts we may utilise to facilitate transactions. Accepted payment methods include Visa, Mastercard, and other major credit and debit cards widely used in the UK. Additional payment options, if available, will be clearly displayed during the registration, onboarding, or checkout process.

6.5 Daresne accepts payments via BACS direct debits for membership plans and employs fraud prevention systems through its payment processors. Users must promptly verify direct debit mandates if required to avoid processing delays and mitigate fraud risks. Payment data is securely handled in compliance with UK data protection laws, including the UK GDPR. By making a payment, Users agree to the terms and conditions of both Daresne and the applicable payment processor.

6.6 Tutoring memberships are subject to recurring automated payments through our payment processors for administrative efficiency and continuous service. By subscribing, users authorise Daresne to automatically collect the agreed membership fee on the renewal date using their chosen payment method. Users must sign an agreement before accessing their Daresne account.

6.7 Tutors engaged by Daresne operate as independent contractors and are compensated exclusively by Daresne, not by the user directly. Payment to tutors is contingent upon the successful completion of lessons and verification of services rendered.

6.8 All payments made by users (parents, guardians, or students) are paid directly to Daresne for a range of services, including lesson scheduling, communication, secure platform access, administrative management, tutor screening, and matching students with verified tutors. These payments also support the continuous improvement of the platform and services. It is expressly understood that Daresne does not operate as a payment processor or escrow agent in any transactions between Users and Tutors, and funds are not held in trust or subject to fiduciary duties. Payments are used to develop, maintain, and enhance Daresne’s platform and services.

6.9 In the event of cancellations, missed lessons, or other circumstances resulting in unused credits or fees, Daresne retains full discretion to determine eligibility for refunds or the reallocation of funds. Daresne shall not be liable for any disputes arising from cancellations, rescheduling, or payment allocation decisions, provided that such decisions are made in accordance with Daresne’s stated policies. Users acknowledge that they are paying for access to Daresne’s services, which include, but are not limited to, administrative support, tutor matching, and lesson facilitation.

6.10 Users agree that any disputes regarding payments, refunds, or tutor compensation for a consumed Lesson Credit must be raised directly with Daresne. Furthermore, Users acknowledge that payments made to Daresne do not establish a direct financial relationship between the User and the Tutor(s).

6.11 Users who opt for the purchase of bulk Lesson Credits (one-off credits) or enter into contracts of six (6) calendar months or less shall not be subject to any inflation related adjustments in their agreed payment terms under this clause. For Users engaged in contracts exceeding six (6) calendar months, Daresne reserves the right to adjust the monthly payment plan to reflect changes in the rate of inflation, as measured by the Consumer Price Index (CPI) published by the Office for National Statistics (ONS) or a comparable official source. Daresne may implement inflation-based adjustments at any time after six (6) months have elapsed from the date of the User’s subscription. Adjustments, whether increases or decreases, shall take effect at the start of the subsequent six-month period and shall apply only to future payments.

6.12 If the inflation rate decreases during the period in which Daresne implements an inflation-based price increase, Daresne shall be obligated to adjust the monthly lesson rate downward to reflect the reduced inflation rate. However, should Daresne elect not to increase the monthly lesson rate when entitled to do so, any subsequent decrease in inflation shall not oblige Daresne to adjust the rate downward retroactively.

6.13 Inflation adjustments shall be determined by comparing the Consumer Price Index (CPI) or similar index as published by the ONS (or an equivalent governing body) at the time of the User’s subscription and the corresponding index for the adjustment period. Daresne shall use the most recently published data available at the time of calculation to ensure transparency and accuracy. Daresne shall provide the User with written notice of any increase or decrease in the monthly payment rate as soon as reasonably practicable, and in any event no later than seven (7) days prior to the adjustment coming into full effect. Such notice shall include details of the adjustment, the inflation data used, and its effective date.

6.14 If the total adjustment required under these clauses exceeds or equals five percent (5%) of the monthly payment within the same membership semester, Daresne may, at its sole discretion, apply the adjustment to the User’s payment plan. In such cases, the User shall have the right to terminate their contract without incurring any additional lesson adjustment fees, notwithstanding the provisions of Clause 13.8. For clarity, this right to early termination applies only if Daresne actively imposes an adjustment exceeding or equal to 5% on the User’s monthly payment plan. The User may exercise this right by providing written, clear, and unambiguous notice to Daresne within seven (7) days of receiving notice of the price increase due to inflation. Such notice may be sent via email to membership@daresne.com or by contacting our Customer Care Team via WhatsApp.

Should the User continue to use our services or platform after the seven (7)-day window has elapsed, the option to terminate without further obligations shall no longer be applicable. In this case, the termination clauses stipulated in Clause 13 shall take precedence and come into effect as usual.

6.15 The User agrees and acknowledges that periodic payment adjustments in accordance with inflation data are standard practices in subscription services and are necessary to maintain the financial sustainability of the platform and ensure the continued provision of high-quality services. The User further agrees that such adjustments, as stipulated herein, shall not constitute grounds for premature termination or waiver of their contractual obligations, except as expressly provided under these clauses.

6.16 To ensure the continued provision of our services, we ask that you meet your membership or payment obligations to Daresne on time. If unforeseen circumstances prevent timely payment, please contact us immediately so we can discuss potential solutions. However, if payment is not made within a reasonable time, we may, at our discretion, initiate debt recovery or legal action to recover the outstanding amount. The User agrees to cover any reasonable administrative costs incurred by Daresne, including debt recovery and legal fees. We understand that unexpected situations can arise, and we are always willing to work with our members to find the best possible resolution.

7. Booking Lessons, Reschedule Requests, Cancellations and Missed Lessons

7.1 To book lessons on the platform, the User’s payment must be successfully processed in advance. Upon confirmation of payment, the User’s account will be automatically updated with the corresponding lesson credits in accordance with the selected payment option, whether through the purchase of bulk one-off credits or by subscribing to an active Daresne membership.

7.2 Each lesson credit entitles the User to one 50-minute tutoring session with a verified Tutor on our platform.

7.3 If the User has sufficient credits, their Tutor(s) will be able to book lessons on their behalf. If the User does not have enough credits, they may purchase additional one-off credits through the “Your Credits” section in their account or by contacting Daresne’s Customer Care team via WhatsApp or by sending an email to membership@daresne.com. Alternatively, the User may wait until the account renewal date, at which point the agreed membership credits will be replenished following successful payment processing.

7.4 To book a lesson, the User must log into their student account, navigate to the “Tutoring Lessons” section, and click on “Book or Reschedule.” The User should select the desired date and subject, after which their Tutor will be notified. Daresne’s team will ensure the booking is processed and updated in the system.

7.5 Rescheduling requests must be promptly communicated to Daresne or your Tutor via our approved communication channels to ensure proper coordination.

7.6 Rescheduling requests made within four hours of the lesson’s scheduled start time may not be accepted, as the Tutor would have allocated that slot specifically for the User and may not have sufficient time to fill it with another student. The approval or rejection of such requests is at the Tutor’s sole discretion, and the Tutor is not obligated to accommodate these requests.

7.7 Frequent rescheduling requests can disrupt the Tutor’s schedule. The User is kindly asked to select lesson times that best suit their needs and adhere to them as much as possible. This helps ensure that both the User’s time and the Tutor’s time are respected, promoting a smooth experience for all parties involved.

7.8 When a lesson is rescheduled more than four hours before its start time, the system will not deduct the lesson credit from the User’s account. The User will retain the credit and can use it for the newly agreed time.

7.9 Rescheduling requests must be made directly through our approved communication channels, either in the monitored group chat with your tutor or via our Customer Care Team on WhatsApp at +44 020 8144 4482. Please note that calls and SMS are not supported on this number; only WhatsApp text and voice messages are supported.

7.10 If the User wishes to cancel a lesson with one Tutor and book it with another Tutor for the same or a different subject, they must notify Daresne’s support team as soon as possible.

7.11 If a User fails to attend a scheduled lesson without providing prior notice within the required timeframe, the lesson credit will be considered used and will not be reinstated. The User acknowledges that they have no right to reclaim the credit or request a refund for the missed lesson.

7.12 In the event that a Tutor fails to attend a scheduled lesson that the User has joined, the User is required to wait for a minimum period of ten (10) minutes. Should the Tutor fail to communicate with the User or provide prior notice of their absence within this timeframe, the lesson shall be deemed automatically cancelled. In such cases, no lesson credit shall be deducted from the User’s account.

7.13 Lesson credits shall expire 45 days from the date they were initially charged if they remain unused within that period. After this time, any unused lesson credits will be deemed void and no longer available for use. The User acknowledges and agrees that it is their responsibility to utilise lesson credits within the specified time frame. In contrast, one-off credits issued by Daresne and purchased by the User shall not expire, provided that these T&Cs remain applicable to the User and the agreement has not been terminated.

8. Communication for a Smooth Learning Experience

8.1 To ensure a flexible and uninterrupted learning experience, all communication between the User, their Tutors, and the Daresne support team must occur exclusively through Daresne’s approved channels. These channels will be communicated to the User upon registration.

8.2 It is the User’s responsibility to stay informed. The User must regularly check their messages and emails from Daresne to ensure a seamless learning experience. This will allow Tutors to schedule and adjust lesson timings effectively according to the User’s needs.

8.3 For a smooth learning experience, the User must communicate promptly with their Tutors through the designated group chats. The User must send lesson requests and respond to messages within a reasonable timeframe to avoid disruptions or delays.

8.4 If the User fails to respond promptly to messages from Tutors or the Daresne team, they may face consequences. The User’s failure to reply or ignore communications does not absolve them from their obligations under these Terms and Conditions.

8.5 All communication on Daresne’s approved channels must be between Users aged 18 or over. Parents or legal guardians must communicate on behalf of minors and are responsible for overseeing all interactions. By consenting to their child’s inclusion in group chats for communication and resource sharing, the parent or guardian assumes full responsibility for the minor’s participation. The parent or guardian remains responsible for all terms and conditions, regardless of the minor’s involvement.

9. Safeguarding and Safety

9.1 If the User has any concerns regarding their child’s interaction with our services, it is their responsibility as the parent or legal guardian to report them immediately to Daresne at safeguarding@daresne.com or Customer Care Team on WhatsApp +44 (20) 8144-4482.

Daresne will take swift action to address the issue. The User is required to provide all relevant details. If the matter is urgent or occurs outside our normal business hours (9 am to 5 pm UK time, excluding bank holidays), the User may, at their own discretion, contact law enforcement or other relevant authorities. Daresne encourages everyone, including the User and Tutor, to take appropriate action in urgent situations to ensure the safety and well-being of all parties involved.

For more details about Daresne’s Safeguarding Policy, Users must refer to https://daresne.com/safeguarding-policy/.

10. Refunds and Dispute Resolution

10.1 We kindly encourage all Users to contact Daresne directly with any concerns or questions regarding their payments prior to initiating a dispute. Open communication allows us the opportunity to promptly investigate the issue and work towards a fair and amicable resolution for all parties involved.

10.2 These provisions are not intended to discourage Users from exercising their rights to dispute payments in good faith. Instead, they are designed to safeguard Daresne from unjustified or fraudulent claims while ensuring fairness to all parties.

10.3 If you are dissatisfied with a tutor’s performance due to missed lessons, unprofessional conduct (such as disrespectful behaviour, inadequate preparation, or inappropriate communication), or lack of competence, you may submit a formal complaint to membership@daresne.com. Daresne will investigate the complaint thoroughly and mediate between you and the tutor to seek a resolution.

Valid Complaints: If the complaint is deemed valid by Daresne, credits for the affected lesson(s) will be added back to your account, and any payments made to the tutor will be deducted from their balance.
Timeliness of Complaints: To ensure timely investigation and facilitate prompt resolution, all complaints must be submitted within 72 hours of the incident.
Late Submissions: Complaints submitted later than 72 hours after the affected lesson(s) and especially after the 5th day of the following month in which the dissatisfaction occurred may not be processed due to the timing of tutor payment processing.
Final Decision: Daresne’s decision regarding the validity of the complaint and the appropriate resolution is final and binding on both the User and the Tutor.

10.4 In the event of unforeseen technical issues, we are committed to resolving them promptly. However, if the Website is unavailable for more than 20 consecutive minutes from the scheduled start of a lesson, and the lesson does not take place as a result, then no Lesson Credit will be deducted from the User’s account.

10.5 Users acknowledge that initiating a chargeback or payment dispute for services provided by Daresne, including but not limited to access to your Daresne account, Lesson Credits (whether fully consumed, partially consumed, or unused due to expiry, neglect, or any other reason beyond Daresne’s control), constitutes a serious matter and will be handled in accordance with these T&Cs.

10.6 If a User initiates a chargeback dispute related to the active membership month and the dispute is ruled in Daresne’s favour, the following conditions will apply:

Unused Credits: If no credits have been used during the active membership month, the User will be liable for the payment processor’s dispute fee, any outstanding amounts owed under this agreement, and a £15 administrative handling fee charged by Daresne using the same payment method provided by the User.
Partially or Fully Used Credits: If credits have been consumed in full or in part during the disputed payment period, the User agrees to pay a £40 administrative penalty charged by Daresne using the same payment method provided by the User, the payment processor’s dispute fee, and any outstanding amounts owed under this agreement.

This ensures fairness and covers costs associated with the dispute process.

10.7 If a chargeback is initiated by the User for past payments and the dispute is ruled in favour of Daresne by the payment processor or relevant authority, indicating that the payment obligation was valid and in compliance with these T&Cs, the User agrees to the following:

Payment of the payment processor’s dispute fee(s).
Payment of all outstanding amounts owed to Daresne in accordance with the agreement and these T&Cs.
Payment of an administrative penalty of £40 per disputed payment. This penalty compensates Daresne for the costs and resources incurred in addressing the chargeback and applies to each individual payment that was disputed and found to be valid.

For example, if two payments are disputed and both are found to be valid, an administrative penalty of £80 will apply in addition to the fees mentioned in the previous bullet points. The total fees and administrative penalties shall become immediately due and payable. Daresne reserves the right to recover these amounts using the same payment method originally used by the User for the disputed payments or by any other means stipulated in these T&Cs.

10.8 If the chargeback is ruled in favour of the User and the payment processor or relevant authority determines that the User is genuinely entitled to a refund due to an error or oversight on the part of Daresne, no penalties or fees will apply. In such cases, Daresne will promptly enact all necessary actions to refund the disputed amount and ensure the matter is resolved appropriately.

10.9 Daresne reserves the right to dispute unjustified or fraudulent chargebacks to protect its business interests. In cases of fraudulent activity or misuse of its services, Daresne may pursue debt recovery or legal action at its discretion. Users agree to cover all reasonable costs incurred by Daresne in recovering debts, including administrative fees, legal expenses, and third-party recovery charges. Any delay in initiating recovery actions does not waive Daresne’s right to do so. This clause does not affect Daresne’s entitlement to recover outstanding amounts under its Terms and agreements.

11. Liability

11.1 Daresne facilitates connections between Users, Tutors, and other third parties on the platform but does not supervise, direct, or control their activities. Daresne is not responsible for the actions or inactions of Users, Tutors, or any third parties using the platform. As a growing organisation, Daresne is committed to delivering a high-quality service and continuously refining our terms and policies to meet the needs of our Users and the evolving market. Users acknowledge that these terms may be updated to ensure compliance with applicable laws and reflect our ongoing commitment to improvement. To the extent permitted by law, Daresne’s liability is limited to its own acts or omissions as a service provider. Daresne does not accept responsibility for any matters beyond its reasonable control. The User agrees and understands that no guarantees or warranties are provided except as expressly stated herein.

11.2 Daresne serves as a comprehensive platform provider, facilitating connections between Users and independent Tutors, managing the payment process, screening and onboarding Tutors through initial checks (including DBS checks), and ensuring the continuous development and operation of the platform to enhance the tutoring experience. Daresne provides access to these services, but Tutors operate as independent sole traders and are not employees, agents, or representatives of Daresne. Accordingly, Daresne disclaims all liability for the independent actions, omissions, or misconduct of Tutors, including but not limited to any loss, damage, or harm caused during lessons or otherwise. Users acknowledge that all claims, disputes, or grievances arising from the conduct or failure of a Tutor must be pursued directly against the Tutor, who retains sole legal responsibility for their professional behaviour, adherence to legal obligations, and compliance with their contractual duties. Daresne undertakes reasonable efforts to screen Tutors and provide a secure environment, but it cannot assume liability for the independent actions or behaviour of Tutors beyond its reasonable control.

11.3 In cases where a User is dissatisfied with the services provided by a Tutor, any claim for reimbursement is strictly limited to the terms outlined pursuant to Clause 10.3. Daresne’s liability is confined to the reimbursement of lesson credits as specified therein, provided the criteria for reimbursement are met.

11.4 Daresne takes reasonable steps to raise awareness and mitigate risks associated with impersonation, phishing scams, and other cybercrimes. However, we cannot and do not accept liability for losses incurred by Users as a result of falling victim to such scams. Users are responsible for exercising caution and ensuring that they only communicate with verified Daresne representatives or Tutors through our official channels. Daresne, its employees, directors, and affiliates are not liable for any harm, loss, or damage arising from fraudulent activities perpetrated by third parties outside of our control.

11.5 Nothing in these Terms and Conditions shall exclude or limit Daresne’s liability for matters which cannot be excluded or limited under applicable law, including but not limited to liability for death or personal injury caused by Daresne’s negligence, fraud, fraudulent misrepresentation, or breach of your legal rights related to the use and access of the Website. Any limitation of liability under these Terms is intended solely to the extent permitted by law and shall not apply to matters that are legally non-excludable or non-limitable.

12. User Indemnification

The User agrees to indemnify, defend, and hold harmless Daresne, its directors, officers, employees, agents, affiliates, and partners from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees and court costs) arising out of or in connection with the following:

Tutor Claims: Any claims brought by Tutors against Daresne arising from the performance of their services or the fulfilment of their obligations under these Terms & Conditions.
Regulatory or Legal Violations: Any fines, penalties, or other regulatory consequences imposed on Daresne due to the User’s actions or failure to comply with applicable laws and regulations.
Third-Party Claims: Any claims brought by other Users, third parties, or any other entities against Daresne arising from or relating to the User’s use of the Platform, including but not limited to:
1. The User’s content posted on the Platform, including any content that is defamatory, offensive, infringing, or in violation of any applicable laws or rights.
2. The User’s breach of these Terms & Conditions, any other agreements with Daresne, or any applicable law.
3. The User’s interactions with other Users, Tutors, or third parties, including any disputes, agreements, or actions taken outside the scope of Daresne’s platform.
4. Any violations by the User of intellectual property rights, privacy rights, or other legal rights of third parties.
5. The User’s use of third-party services integrated into the Platform or otherwise accessed by the User.

The User acknowledges that they will be responsible for all costs incurred by Daresne in relation to investigating and addressing claims, including but not limited to administrative, legal, or investigative costs.

This indemnification obligation will survive the termination or expiration of these T&Cs and remain in effect for any claims that arise from the User’s actions prior to or after the termination of this Agreement.

13. Termination of Services

13.1 Users have the right to terminate this agreement within fourteen (14) days from the date the agreement is made between the User and Daresne. The User is not required to provide any reasons for such termination, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

13.2 In accordance with Term 13.1 herein, the User must communicate their decision to terminate the agreement in a clear and unambiguous manner. This can be done by sending an email to membership@daresne.com, a WhatsApp message to our Customer Care Team at +44 020 8144 4482, or by contacting the Education Advisor who assisted with their sign-up. Upon receipt of such notice, Daresne will promptly send a confirmation of the termination of this agreement via email for the User’s records.

13.3 If the User exercises their right to terminate this Agreement within the statutory cancellation period of fourteen (14) days, any payments made to Daresne for credits related to personalised 1:1 or group lessons that remain unused will be refunded promptly. Refunds will be processed within fourteen (14) days from the date Daresne receives clear and unambiguous written notification from the User of their intention to terminate the Agreement. Refunds will be issued via the original payment method used by the User for the purchase on our Platform.

13.4 If a User exercises their rights under clauses 13.1 and 13.3 but later proceeds with lessons at their discretion, they may receive a partial refund. This refund will reflect the original payment amount less the value of any utilised lesson credits. Lesson credits are considered consumed if the User attends or fails to attend a scheduled lesson. If a Tutor fails to attend within the first 10 minutes, the credit will not be deemed consumed and will be refunded in line with clauses 7.11 and 7.12. The value of each lesson is calculated by dividing the total payment by the number of lessons purchased, as clearly shown in this agreement and the User’s account.

13.5 The User has the right to terminate or conclude services with any Tutor at any time, provided there are justifiable reasons for doing so. Daresne will promptly assist the User in ending the Tutor-User relationship and will make reasonable efforts to help find a suitable replacement Tutor. For the avoidance of doubt, termination of such a relationship will not relieve the User of any contractual obligations under these T&Cs or any other agreements entered into by the User prior to commencing their use of our platform and services.

13.6 After the expiration of the statutory fourteen (14) day cancellation period, the User shall no longer have the right to terminate this agreement and shall not be entitled to request any refunds or re-credits for fully, partially, or expired lesson credits. For Users who have entered into a contract with a fixed term of six (6) months, premature termination of the agreement is not generally permitted. In the case of a User who has entered into a twelve (12) calendar month agreement, the right to terminate may be conferred by Daresne, provided that the User has fully complied with the terms and conditions of the first six (6) calendar months, and that payment has been successfully processed.

Termination rights, if applicable, shall be exercisable from the first day of the seventh (7th) calendar month, following the commencement of the contract, and will extend until the final day of the twelfth (12th) calendar month, as referenced in the renewal date in the agreement or the renewal date made available to the User through their account, under the “Your Credits” section.

For example, if the User’s contract begins on the 1st of January 2025, with payment successfully processed, the seventh (7th) calendar month will be the 1st of July 2025, and the twelfth (12th) calendar month will end on the 31st of December 2025. The User will then be entitled to terminate their contract, subject to a lesson rate adjustment fee. This fee shall be calculated as the difference between the standard lesson rate of £35 and the discounted lesson rate previously applied by Daresne, which was provided in support of the User’s long-term education. If, for instance, the User has consumed 24 credits during the term prior to the cancellation request, Daresne will retroactively apply a correction fee as outlined in clauses 6.2 and 6.3 of these T&Cs. This monetary sum shall be payable in advance before Daresne will approve the premature termination of the contract.

13.7 The lesson adjustment fee should not be perceived or viewed as a financial penalty, but rather as a necessary adjustment to ensure that the pricing structure remains sustainable for Daresne and reflects the actual cost of providing high-quality tutoring services. The discount offered throughout the membership term is intended to help families in the long term, and the lesson adjustment fee simply accounts for the shift in cost when the membership is prematurely terminated.

13.8 In the event that a User has entered into a contract that extends beyond 12 calendar months, Daresne may, at its discretion, allow the User to terminate the agreement. Daresne recognises that circumstances may change, and in our continued commitment to supporting our Users, we offer this flexibility.

The lesson adjustment fee shall apply only to the difference between the standard lesson rate and the discounted rate for the semester in which termination is requested. To clarify, as per the example provided, if a User signs up on 1st January 2025 and opts to terminate the contract after 19 months, the User will be required to pay the lesson adjustment fee for the active semester. This semester will be determined by dividing the number of months that have elapsed from the start of the contract into multiples of six (6). In this instance, as month 19 falls within the fourth semester of the contract, the User will only be required to pay the difference between the standard lesson rate and the discounted rate for that specific semester, from the start of the semester to the month in which they chose to end the agreement. This adjustment will be calculated on the remaining active semester, and the User agrees to pay this fee before Daresne approves the early termination of the contract. The fee must be settled in advance of termination approval.

13.9 Daresne may offer to assist the User with fulfilling their payment obligation by providing a payment link or by continuing to charge the User’s pre-selected payment plan on the renewal date until the outstanding price correction is fully settled. In the event that the final payment charged by Daresne exceeds the total amount of the User’s remaining payment responsibility, Daresne will issue a prompt refund. The refund will be processed no later than fourteen (14) days and will be issued through the same payment method used by the User. The User agrees that cancelling the direct debit or any attempt to prevent legitimate payments from being processed shall not absolve them of their contractual obligations under these Terms and Conditions. Daresne reserves the right to take necessary actions in accordance with Clause 6.8 at any time, to ensure the proper fulfilment of the User’s payment responsibilities.

13.10 Contract termination may also be considered by Daresne at its sole discretion in exceptional cases, such as job loss, significant health issues that hinder the User’s ability to maintain commitment to employment and, consequently, to their membership, or other comparable circumstances. In such instances, Daresne will require detailed proof of the claim. Unsubstantial or baseless claims will not be accepted in a manner that gives the User an unfair advantage over other Users. The User agrees to provide information that may include sensitive details, as necessary for Daresne to assess the validity of the claim in accordance with company policies and operational requirements. This information will be stored securely and in compliance with data protection regulations. Daresne reserves the right to approve or reject such requests if insufficient or inadequate information is provided, or if the information presented does not reasonably meet the criteria Daresne believes justifies the termination or could result in undue financial burden on the User.

14. Miscellaneous

14.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any claim or dispute arising under or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.2 If any provision of these Terms and Conditions is found to be unenforceable, ineffective, or otherwise contrary to applicable law, the remainder of the Terms and Conditions will remain in full force and effect. The unenforceable provision shall be replaced by a valid, enforceable provision that most closely reflects the intent of the original provision and aligns with the best interests of both the User (or any applicable third party) and Daresne.

14.3 If you have any concerns or issues with our services, we encourage you to contact us directly at contact@daresne.com, where we will do our best to resolve the matter promptly. Alternatively, you may submit a complaint through the Online Dispute Resolution (ODR) platform at https://www.tradingstandards.uk/consumer-help/adr-approved-bodies/.

14.4 The headings used in these T&Cs are for convenience only and shall not be used to interpret or affect the meaning or intent of any of the provisions contained herein.

14.5 These T&Cs as well as any relevant agreement signed by the User are a contract between the User and Daresne. They do not confer any rights or benefits on any third party, and no third party shall have the right to enforce any provision of these Terms. This clause expressly excludes the application of the Contracts (Rights of Third Parties) Act 1999.

14.6 The User may not transfer, assign, or sub-license any of their rights or obligations under these Terms and Conditions to any third party without the prior written consent of Daresne. Daresne may transfer, assign, or sub-license any or all of its rights and obligations under these Terms and Conditions to any third party at its sole discretion. Daresne agrees not to unreasonably withhold or delay its consent to a proposed transfer, assignment, or sub-license by the User, provided that such transfer, assignment, or sub-license does not materially and adversely affect Daresne’s interests or the provision of services under these Terms and Conditions.

14.7 The failure of Daresne to enforce any of its rights under these Terms and Conditions or applicable law shall not be deemed a waiver of those rights or any other rights. Any waiver of any provision of these T&Cs shall be valid only if expressly made in writing and signed by an authorised representative of Daresne. The exercise of any right or remedy under these Terms and Conditions does not preclude Daresne from exercising any other rights or remedies available to it under these T&Cs or applicable law.

14.8 Daresne reserves the right to change or replace any third-party service providers, including payment processors or other partners, at its sole discretion and with or without prior notice. Any such changes shall not affect the validity of these T&Cs or the User’s obligations under them, unless explicitly stated otherwise.

14.9 Daresne reserves the right, at its sole discretion, to edit, modify, refuse to publish, or remove any content provided by Users, Tutors, Parents, Legal Guardians, Representatives, Schools, Organisations, Affiliates, Partners, or any other third parties, where such content is deemed by Daresne to be:

Objectionable: Content that is offensive, inappropriate, or detrimental.
Erroneous: Content that is misleading or factually inaccurate.
Illegal or Fraudulent: Content that contravenes any applicable laws or is fraudulent in nature.
In Breach of These Terms: Content that does not adhere to the stipulations outlined in these T&CS.

Daresne retains the right to take appropriate action in respect of such content; however, we are not obligated to review or remove content unless we reasonably believe it breaches the above criteria. Our primary aim is to ensure that content shared on our platform fosters a respectful and lawful environment for everyone.

14.10 Daresne maintains records of all communications, agreements, and transactions between the User and the Company. This includes, but is not limited to, the User’s personal details, services rendered, and, to a partial extent, the interactions with Tutors or Education Advisors. We may store these records electronically or physically for legal, regulatory, or operational purposes. By using Daresne’s services, the User consents to the retention of such records in accordance with our Privacy Policy and applicable data protection laws.

14.11 These T&Cs, along with any other agreements entered into with Daresne, shall be governed solely by the laws of England and Wales. The application of the United Nations Convention on Contracts for the International Sale of Goods and the conflict-of-law principles under international private law is expressly excluded. However, this choice of governing law does not override any mandatory legal protections afforded to Users under the laws of the country in which they reside, provided those protections cannot be waived by agreement.

14.12 Daresne is committed to continuously improving and updating its services, platform, and these Terms and Conditions. Any objections, contradictions, or perceived errors within these Terms and Conditions shall not be interpreted as grounds to exploit or misuse the services provided by Daresne. In the event of any inadvertent errors or inconsistencies, the overall intent and enforceability of these Terms and Conditions shall remain unaffected. To ensure the ongoing quality of its services and compliance with applicable laws, Daresne reserves the right to amend these T&Cs at its discretion. Such amendments will be made in good faith and in accordance with the notice provisions outlined herein. Daresne remains dedicated to transparency, fair dealings, and maintaining trust with its Users.

14.13 Daresne shall not be deemed to have failed or be in default in the performance of any obligation under these T&Cs, where the failure or delay in performance is due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, terrorism, governmental actions, civil unrest, or any other event that cannot be reasonably foreseen or prevented. In such cases, Daresne will take reasonable steps to address the situation and continue to provide services as soon as possible.